Terms and Conditions

Man with Van Millbank Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Millbank provides removal, transportation and related services. By booking or using our services you agree to be bound by these Terms and Conditions. You should read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, company or organisation booking or receiving the services.

We, us, our means the provider trading as Man with Van Millbank.

Services means any removal, transport, delivery, loading, unloading, packing, furniture moving, or related services carried out by us.

Goods means the items and property that are the subject of the services.

Booking means an agreed arrangement for us to provide services at a specified time and date, subject to these Terms and Conditions.

2. Scope of Services

We provide man and van services including local moves, small removals, item collection and delivery, and related assistance. The precise scope of the services for each booking is as described in the quote or confirmation provided to you.

We operate primarily within Millbank and surrounding areas, and can provide services to and from other locations by prior agreement. All journeys, routes and timing are subject to road, traffic, safety and legal considerations.

3. Booking Process

All services must be booked in advance. A booking is considered provisional until we confirm acceptance and you provide any deposit or prepayment we request.

You must provide accurate information at the time of booking, including:

1. Full collection and delivery addresses.

2. Details of access issues such as stairs, lifts, restricted parking or narrow entrances.

3. An approximate inventory of goods, including any large or heavy items.

4. Any specific time constraints or special requirements.

Our quote and the time estimated for the job are based on the information you provide. If that information is incomplete or inaccurate, we may adjust the price or decline to carry out part of the work if it is unsafe, unlawful or not feasible with the resources agreed.

We reserve the right to refuse or cancel any booking where we reasonably consider that the work cannot be carried out safely, legally, or within the constraints of our service.

4. Quotes and Pricing

Quotes may be provided on an hourly rate, a fixed price, or a combination of both. All quotes are based on the details you provide and our understanding of the work required at the time of booking.

Unless otherwise stated, quotes do not include:

1. Congestion charges, tolls or parking fees.

2. Charges for waiting time beyond what was reasonably anticipated.

3. Additional labour beyond the crew size agreed.

4. Packing materials, dismantling or reassembly unless specifically included.

We will notify you if additional charges are likely to arise due to circumstances outside our control or not disclosed at the time of booking, such as significantly more items, long carrying distances, or delays caused by you or third parties.

5. Payments and Invoicing

The methods and timing of payment will be confirmed at the time of booking. We may require a deposit or full payment in advance, particularly for larger moves, long-distance journeys or peak periods.

Unless otherwise agreed in writing, payment of any balance is due immediately on completion of the services on the day of the move. We reserve the right to withhold unloading or delivery of goods until full cleared payment has been received.

If payment is not made when due, we may:

1. Charge reasonable interest on overdue amounts.

2. Retain the goods until all outstanding amounts are paid in full.

3. Refuse further work for you until arrears are cleared.

You are responsible for any bank charges or fees arising from payment methods you choose.

6. Cancellations and Amendments

You may cancel or amend a booking by giving us notice. The amount of notice required and any charges that apply depend on when you notify us.

1. If you cancel more than 7 days before the scheduled service time, any deposit paid may be refundable or transferable at our discretion, less any non-recoverable costs incurred.

2. If you cancel between 7 days and 48 hours before the scheduled service time, we may retain part or all of any deposit to cover lost booking time and administration.

3. If you cancel with less than 48 hours notice, we reserve the right to charge up to the full quoted amount.

Requests to change dates, times or scope of work are subject to availability and may lead to a revised quote. If we cannot accommodate a requested change, the original booking and its cancellation terms will apply.

If we need to cancel or significantly alter a booking due to circumstances beyond our reasonable control, such as vehicle breakdown, staff illness, severe weather or safety concerns, we will notify you as soon as possible and offer an alternative date or a refund of any prepayments. We will not be liable for any indirect or consequential losses arising from such cancellation.

7. Customer Responsibilities

You are responsible for:

1. Ensuring that goods are properly packed and ready for transport unless packing has been agreed as part of the services.

2. Disclosing any fragile, valuable or special items that require extra care or specific handling.

3. Arranging appropriate parking and permits for our vehicle at both collection and delivery addresses, where required.

4. Ensuring that access to the property is safe, clear and suitable for the service to be carried out.

5. Being present, or ensuring an authorised person is present, at collection and delivery to direct our team and confirm that work has been completed.

You must not ask our staff to lift or move items that are unsafe, excessively heavy for the team and equipment provided, or prohibited by law. We reserve the right to refuse to move any item that we reasonably consider presents a risk to safety, property or the environment.

8. Excluded Items

We do not carry or handle any items that are illegal, unsafe, or excluded by law or regulation. This includes, but is not limited to:

1. Hazardous materials, chemicals, gas cylinders or flammable substances.

2. Firearms, ammunition or other weapons.

3. Perishable goods requiring temperature control, unless explicitly agreed.

4. Cash, bonds, precious metals or high value jewellery.

5. Live animals or plants requiring special transport conditions.

If such items are included without our knowledge, we will not be liable for any loss, damage or penalty arising and we may remove or dispose of such items safely at your cost.

9. Liability for Loss or Damage

We will take reasonable care in handling and transporting your goods. However, our liability is subject to the limitations set out in this section.

We will not be liable for:

1. Normal wear and tear, or minor scuffs and marks arising from reasonable handling.

2. Damage to goods that were already defective, poorly packed by you, or structurally unsound.

3. Loss or damage arising from your failure to fully declare the nature, value or fragility of items.

4. Indirect or consequential losses, loss of profit, loss of use, or emotional distress.

Our total liability for any loss of or damage to goods, whether arising from negligence or otherwise, will not exceed the reasonable replacement value of the item or a fair proportion where the item is part of a set. We may require evidence of value such as receipts or photographs.

You must notify us in writing of any apparent loss or damage as soon as reasonably possible and in any event within 7 days of completion of the services. We may inspect the damage and request supporting information. Failure to notify us within this timeframe may affect our ability to investigate and may reduce or extinguish any liability we might otherwise have.

10. Property Damage and Access

We will take reasonable care to avoid damage to property when moving goods through buildings, entrances and common areas. You should take reasonable steps to protect floors, walls and fixtures where necessary.

We are not liable for damage to property where:

1. Access is difficult, very tight, or requires removal of doors, windows or structural features, unless agreed in advance.

2. You have requested that we proceed with moving items despite our advice that damage is likely.

3. The damage results from inherent defects in the property or fixtures.

If we agree, at your request, to take items through an access route that we reasonably consider unsuitable, you accept the risk of any resulting damage and our liability will be limited.

11. Waste, Disposal and Environmental Regulations

We are not a licensed waste carrier for general rubbish removal unless specifically stated as part of a separate service. We will only remove items that are clearly identified as part of the goods to be moved under your booking.

If you request disposal of items, we may agree to do so on the understanding that:

1. Any such disposal is carried out in accordance with applicable waste and environmental regulations.

2. Additional charges may apply for removal, transport and lawful disposal.

3. We may refuse to take items that are classified as hazardous, restricted or require specialist handling or licences.

You remain responsible for ensuring that any items presented for removal or disposal are your property and that you have authority to dispose of them. We will not be liable for any claim arising from the disposal of items that were not clearly designated as waste or that belonged to another party.

12. Delays and Events Beyond Our Control

We will use reasonable efforts to adhere to agreed collection and delivery times, but these are estimates and cannot be guaranteed. We are not liable for delays caused by factors beyond our reasonable control, including traffic, road closures, accidents, weather conditions, breakdowns, or delays caused by you or third parties.

If a delay is caused by your actions or omissions, including late access to property or lack of parking, we may apply waiting time charges at our standard rates.

13. Insurance

We maintain appropriate insurance in connection with the operation of our vehicles and services as required by law. Our insurance does not replace your own contents or business insurance.

You are strongly advised to maintain adequate insurance cover for your goods during removal and transit, particularly for items of high value or special nature. Any claim you wish to make under our cover is subject to the policy terms, conditions and exclusions, and may require supporting documentation.

14. Complaints

If you are dissatisfied with any aspect of our services, you should notify us as soon as possible so that we have an opportunity to address the issue. For damage or loss claims, the time limits in these Terms and Conditions apply.

We will review complaints in a fair and reasonable manner and may request additional information or evidence from you in order to investigate properly.

15. Data Protection and Privacy

We collect and use your personal information only as necessary to manage bookings, provide services, process payments and comply with our legal obligations. We will not sell your details to third parties.

We may share your information with trusted third parties where required for the performance of the services, such as payment processors or subcontractors, and only to the extent necessary.

16. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. You should review the Terms and Conditions periodically, particularly when making a new booking.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or regulatory authority, that provision shall be severed from the remaining terms, which shall continue to be valid and enforceable.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

19. Entire Agreement

These Terms and Conditions, together with any written quote or confirmation we provide, constitute the entire agreement between you and us in relation to the services. They replace any prior discussions, correspondence or understandings relating to the subject matter.

By booking or using the services of Man with Van Millbank, you acknowledge that you have read, understood and agree to these Terms and Conditions.