Privacy Policy
Man with Van Millbank Privacy Policy
This Privacy Policy explains how Man with Van Millbank collects, uses, stores, and protects your personal data when you use our services. It applies to all Man with Van Millbank customers and prospective customers in the Millbank area who request quotes, make bookings, or otherwise interact with our business.
We are committed to handling your personal data in a fair, transparent, and secure manner in accordance with the UK General Data Protection Regulation and all applicable data protection laws.
Data Controller
Man with Van Millbank is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you use our services in the Millbank area.
Personal Data We Collect
We may collect and process the following categories of personal data when you contact us, request a quote, make a booking, or use our services:
Identification and contact details, such as your name, address, and preferred contact details.
Service details, such as collection and delivery addresses, property access information, inventory or item descriptions, preferred dates and times, and any instructions required to perform the service.
Communication data, such as your correspondence and interactions with us, including enquiries, feedback, complaints, and any information you choose to provide when communicating with us.
Billing and transaction information, such as details needed to prepare invoices and confirm payment status. We do not store your full card details if you pay by card; any card details are handled by our payment processor.
Technical and usage data, such as basic information about how you interact with our website or online forms, including device type, approximate location, and pages visited. This may be collected using cookies or similar technologies.
How We Collect Your Data
We collect personal data directly from you when you contact us by phone, through an online form, or in person to request a quote or book a service. We also collect data when you communicate with us during the provision of our services.
In some cases, we may receive your details from a third party who arranges services on your behalf, for example an agent, friend, or family member organising a move for you. In such situations, we take reasonable steps to ensure that you are informed of this Privacy Policy at the earliest appropriate opportunity.
Lawful Bases for Processing
We will only process your personal data where we have a valid lawful basis under data protection law. Depending on the context, we process your data on the following bases:
Contract: We process your personal data when it is necessary to take steps at your request before entering into a contract, for example when you request a quote, and when it is necessary to perform a contract with you, such as carrying out removal or transport services.
Legitimate interests: We may process your data where it is necessary for our legitimate business interests and where your rights and freedoms do not override those interests. This includes managing our business, improving our services, handling enquiries and complaints, planning logistics, and protecting our property and legal rights.
Legal obligation: We process personal data where it is required to comply with legal and regulatory obligations, such as maintaining certain financial and tax records.
Consent: In limited situations, we may rely on your consent, for example for certain marketing communications where consent is required by law. Where we rely on consent, you can withdraw it at any time by contacting us.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage our services, including processing enquiries, preparing and sending quotes, confirming bookings, organising collections and deliveries, and performing removal and transport services in the Millbank area.
To communicate with you, including responding to your enquiries, sending booking confirmations, updates or changes to appointments, and requesting feedback after a service.
To manage payments and accounting, including issuing invoices, recording payments, and keeping proper business and tax records.
To operate and improve our business, including analysing service demand in the Millbank area, enhancing customer experience, and training staff and contractors.
To handle disputes, claims, and complaints, including providing customer support and managing any legal claims or obligations.
To comply with legal requirements and cooperate with regulators or law enforcement where necessary and lawful.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with selected third parties where necessary to provide our services or to meet our legal and business obligations.
Service providers and processors: We may use third party companies to help us run our business, for example providers of payment processing services, booking or scheduling tools, accounting and invoicing systems, and information technology support. These providers act as data processors and process your data only on our instructions and under contractual obligations to keep your data secure and confidential.
Subcontractors and drivers: Where necessary to provide your service, we may share limited personal data, such as collection and delivery addresses and contact details, with trusted subcontractors or drivers so they can carry out the work. They are required to handle your data safely and only for the purpose of delivering the agreed service.
Professional advisers and authorities: We may share personal data with professional advisers such as accountants or legal advisers, and with public authorities where required by law or where necessary to protect our legal rights, property, or safety.
International Transfers
Our services are primarily provided within the Millbank area. If we ever transfer your personal data outside the United Kingdom or European Economic Area, we will only do so where appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to ensure your data is protected to a standard essentially equivalent to UK data protection law.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, we retain customer and booking records for a period that allows us to manage ongoing business relationships, deal with any follow up enquiries or claims, and comply with tax and accounting obligations. After this period, data is securely deleted or anonymised so that it can no longer be associated with you.
The specific retention period may vary depending on the type of data, the nature of our relationship with you, and applicable legal requirements.
Your Data Protection Rights
You have a number of rights under data protection law in relation to your personal data. These rights apply to all Man with Van Millbank customers in the Millbank area, subject to certain conditions and legal limitations.
Right of access: You have the right to request a copy of the personal data we hold about you and to receive information about how we process it.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: In some circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we are not required to keep it for legal reasons.
Right to restriction: You have the right to request that we restrict the processing of your personal data in certain situations, for example while we are considering a request you have made to correct or object to our use of your data.
Right to object: You may have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or where processing is required for legal claims.
Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used, and machine readable format and to request that we transfer it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent for processing, you can withdraw your consent at any time. This will not affect the lawfulness of any processing based on consent before it was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can address any concerns.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to those who need it for their work and requiring them to keep it confidential, as well as using suitable safeguards to protect both paper and electronic records.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business operations, or legal obligations. Any updated version will apply to all personal data currently held by us and will be effective from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
